Many people are confused as to what exactly a keynote speaker is. While they share some similarities to motivational speakers, there are some noticeable differences between the two that shouldn’t go unnoticed. In this post, we’re going to take a closer look at keynote speakers and their role in the modern-day corporate world.
Basically, a keynote speaker can be described as an individual who researches the audience and topic days ahead of time to create a concise theme-driven presentation — usually lasting around 45 minutes to an hour.
So how can a keynote speaker empower your service team? Unlike traditional speakers, keynote speakers utilizes a more “down-to-earth” approach with their presentation. It’s not uncommon for them to have a presentation which uses a lot of comedy, interesting facts and off-the-wall antics to keep the audience watching. Instead of having to sit through a boring old traditional speech, your customer service team will be entertained throughout the entire keynote presentation.
If you want a speaker to have an effect on your customer service team, they have to keep their attention. A keynote speaker is trained in doing just that – keeping the attention of the audience. In their presentation, a keynote speaker will likely stress the importance of the customer service team in a fun and enjoyable manner that’s easy to watch and listen to. This is vital in having a impact on the audience.
No matter what field of your business your company operates in, chances are it will benefit from an empowered customer service team. In today’s fast-paced age of the internet and social media sites, any wrong-doing by a company is quickly voiced through cyberspace. When other people hear about these wrong-doings, they will in turn avoid your company. If you train your customer service team to perform their job better, you’ll find that positive reviews and praise are voiced instead of complaints.
As you can see, there’s little question as to whether or not a keynote speaker will help your business. Their fun and easy to listen to speeches will keep your customer service team entertained throughout the entire presentation. While they may seem like more a a fun getaway for your employees, you’ll find that a keynote presentation actually produces a more professional customer service team.
